We continually look to improve our client experience from the initial point of contact from our office to our operative’s engagement on site. Making sure our movements from estimation to render of services are completely seamless is a major focus point within our organisation, we have valued this process as it has proven successful in repeat customs from clients for the last 6 years.
We also understand that, in our industry, it is not uncommon to come across hurdles & obstacles. Our method of negation for this is communication. Communication is key to remediating issues arisen on site effectively and without disruption to the scope of works. Using communication, we also intern strengthen the relationship with our client/ stakeholder.
Understanding the values of our customers is also important in terms of building strong rapport. We strongly believe that empathically we need to understand our clients/ stakeholder’s vision, we need to understand what they are trying to achieve & how we can provide a solution that’s fits within their business case.
Going through the mentioned motions strengthens our existing relationships and successfully drives repeated client/ stakeholder engagements. We strive to outperform ourselves on every point of contact repeatedly in our natural evolution as an organisation.
To continue our professional development, we continually seek critique from stakeholders & clients to expose areas in which we could improve upon & streamline. This approach has been effective since our inception and will be continually deployed in our strategic approach to growing, maintaining and solidifying our services within our industry.
Creating the right working culture has been instrumental in our progressive success over the years. Our organisational culture has always been that of education, collaboration & team work. These values undoubtedly lead to the bi-product of productivity and success in both commercial & individual development. At C&B Electrical Contractors Ltd we have always been of the understanding that out put and input will nearly always be directly proportional, this means that if we are not trying to better ourselves & our processes on a daily basis our commercial success will be impeded leading to stagnation.
To deliver great solutions and systems to our clients we must firstly make sure that operatives whether they are field staff or management are equipped with the necessary tools & resources in their arsenal to deliver our service comprehensively & inline with our company values. For each individual we achieve this differently, for some it may be a case of minor office based tuition and others fully indentured training over a number of years, nevertheless, the outcome is worth the investment in our opinion.
Within our organisation we have strive for unique business character by allowing everyone to ‘add value’ this means that we encourage constant communication and the indulgence of ideas that can help us shape our service positively for our clients and end users. This approach is different but we find it works and can promote lateral thinking, in a culture that allows people to add value ultimately we end up more diverse and versatile which is welcomed by our organisation.
The results this culture that we have created, starting off organic and naturally moving into a more strategic input into our organisation have been progressive and advantageous for us in building a team that can operate with these principles. It has also meant that staff turnover is naturally low and everybody inside of our organisation can voice themselves freely, this is something we are immensely proud of and will continue to foster throughout our activity in our industry.
Introduction;
Who are C&B Electrical Contractors Ltd? Well, we are a contracting business based in Milton Keynes, we provide services to the health care sector, the commercial sector & the renewables sector. Since our inception in early 2019 our primary goals have been to deliver timeless quality, continuity & transparency throughout our organisation and our operations.
How it began;
Not exactly a glamorous start to the world of business, but a start nonetheless, we were 2 young self employed electricians with aspirations of building an inclusive business that would service clients proficiently. Today we are trading out of our HQ in Linford Wood, our team has grown to 8+ members ranging from field operatives to full time office personnel, C&B Electrical Contractors Ltd also have an fleet of commercial vehicles which can be seen out and about on the road every day!
Current agenda;
Our main objectives are delivering client satisfaction, growing the brand, building our reputation & hiring the best talent in our industry, these are not overnight tasks and it takes time but we are pleased to say we are having success in all of the above areas! The process starts from the bottom in providing an inclusive work place where people feel comfortable and ensuring that the companies values are aligned with the people within our organisation.
Where we want to be in the future;
Are aim is to create a sustainable business, this will be achieved by reinvesting into the business year by year, hiring the best professionals and by collaborating with other leading businesses throughout the construction industry. We also see ourselves providing green solutions to companies and homeowners in an effort to combat climate change. As a corporation we feel a responsibility to cut man-made greenhouse gas emissions drastically, phase out fossil fuels and move to renewable energy.